My mother in law had surgery on Thursday. I know she’s missing “her baby” and I feel bad that I can’t help her out with her recovery, so I decided to send her flowers. I’m not a big sender, because as much as I think they’re gorgeous, I hate paying the steep prices. I’ve been known to go to a flower wholesaler and make something beautiful without paying the high price of a florist. But, distance makes this difficult and so I outsourced. The website I had used was one I used in the past once or twice and been happy with. I placed an order for her and one for a bouquet for a friend of ours first mother’s day.

My mother in law being the stubborn persuasive woman she is, convinced the docs to let her go Saturday instead of Monday. So, I called customer service, thinking I could get to them before the order went out. They were supposed to be delivered on Monday @ the hospital. I asked if we could re-route them to her home, just a few miles from the hospital.

I, of course, get the new person. She can’t get the order number right even after repeating it a dozen time. She asks if an ‘O’ is a zero, after I specified O as in Oscar. After we finally get the order number, she is further perplexed and can’t figure out how to help. She admits to me that her supervisor is nearby and this is only her first hour taking calls. Now, I’m all for training. But, when it’s discovered that this is more than a routine order being placed, can’t you send me to someone more experienced?

What should have been a 10 minute call, tops, took over an hour. Hopefully the orders will be right, because she kept asking about the other one (watch, my mother in law will get both)


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